Please allow 5–10 business days for your order to be created and prepared for shipping or pickup. Processing time may vary depending on the product, customization, and size of the order. Processing time does not include official holidays.

Note: Processing time does not include shipping/transit time.

All sales are final. Returns, exchanges, and refunds are not accepted for custom, personalized, or made-to-order products.

If your item arrives damaged during shipping, please contact Pixie Rose Co. as soon as possible and provide clear photos of the item and its packaging. Once the damage has been reviewed, we will work with you to resolve the issue.

For custom orders, please carefully review all names, spelling, sizes, colors, and other personalization details before submitting your order. We are not responsible for errors in information provided by the customer.

Because our products are handmade and made to order, slight variations in color, placement, or appearance may occur and are not considered defects.

Please double-check your order details carefully before submitting. If you notice an error, contact us immediately at hello@shoppixieroseco.com . We will do our best to update your order, but changes cannot be guaranteed once production has started.

Yes! We can help create a custom design based on your idea, inspiration photos, theme, or preferred colors. Visit our Custom Orders page to submit a request form with as much detail as possible.

An additional design fee may apply depending on the complexity of the artwork, but all costs will be discussed and approved before design work begins.

No. Customers are responsible for ensuring they own or have explicit permission/commercial rights to use any logos, images, artwork, characters, or trademarks submitted for a custom order.

Pixie Rose Co. reserves the right to decline or cancel any design request that violates intellectual property laws. By submitting a design, you confirm that you have full permission to use and reproduce the artwork

No. Each custom request is reviewed individually to ensure we can create the requested design, source the necessary materials, and accommodate your timeline. Submitting a request does not guarantee acceptance or commit you to a purchase. We will contact you after reviewing your details with availability, pricing, and next steps.

For certain custom orders, a digital proof may be provided for approval before production begins. Once approved, changes may not be possible.

Each item is individually crafted, heat-pressed, sublimated, or customized with care by hand. Because our products are made to order, slight variations in placement or appearance may occur, making every piece uniquely yours.

DTF (Direct-to-Film) apparel is created by printing a design onto a special transfer film and applying it to the garment using heat and pressure. This process produces vibrant, detailed, and durable designs that work well on many fabric types and shirt colors.

• Why you'll love it: Delivers vibrant, full-color designs with a soft, flexible finish that resists cracking and peeling.

• Care Instructions: For the longest-lasting results, wash the garment inside out in cold water. Tumble dry low or hang dry, and avoid bleach, fabric softener, and direct ironing on the design.

Sublimation is a printing process that uses heat to permanently infuse specialized ink into a poly-coated item, such as a tumbler, mug, can cooler, or coaster. Because the ink becomes part of the material itself rather than sitting on top, the design will never peel, crack, or fade over time.

• Why you'll love it: Leaves a completely smooth, seamless, and high-gloss or matte finish with zero raised edges or texture.

• Care Instructions: For drinkware, hand washing is strongly recommended to preserve the thermal seal and keep print colors vibrant long-term. Avoid abrasive sponges, harsh chemicals, or soaking in hot water.

Colors may vary slightly from what you see on your screen.

• Shirt & Garment Colors: Digital mockups represent shirt colors as closely as possible, but actual fabric shades may differ slightly in person due to screen display settings, device brightness, and manufacturer dye lots (especially vintage/pigment-dyed garments like Comfort Colors).

• Print & Sublimation Designs: Digital screens display colors in light (RGB), whereas physical printing uses ink on fabric/coatings (CMYK or Sublimation inks). Because of this, printed designs may appear slightly richer, softer, or differ subtly in vibrancy compared to a backlit screen display.

Item Care instructions vary by product. Instructions will be included in the product description and/or with your order. Following the recommended care instructions will help your item last as long as possible.

Once an order has been transferred to the shipping carrier, delivery times are outside of Pixie Rose Co.'s control. However, if your package appears stuck or significantly delayed, please feel free to contact us with your order number and we will gladly help you look into it with the carrier.

If you receive the wrong item, size, or customization due to an error on our part, please contact us within 7 days of delivery with your order number and a photo of the item. We will gladly send a replacement at no additional cost to you.

PNG+ 1

Please note: We are not responsible for spelling, size, or customization errors provided incorrectly by the customer at checkout.