Privacy Policy
Effective Date: October 11, 2026
At Pixie Rose Co., we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit ShopPixieRoseCo.com, create a customer account, place an order, or contact us.
Information We Collect
We may collect the following information when you interact with our website:
Your name, email address, and contact information.
Billing and shipping information needed to fulfill orders.
Order details, product selections, and customization requests.
Files, images, or other information you voluntarily submit for personalized products.
Customer account information when you choose to create an account.
Website usage information collected through cookies and analytics tools.
How We Use Your Information
We use customer information to:
Process, prepare, and fulfill purchases.
Send order confirmations and shipping updates.
Provide access to customer accounts and facilitate future checkouts.
Respond to questions and custom-order inquiries.
Communicate about purchases, order changes, or customer service matters.
Maintain website functionality, security, and performance.
Understand website activity and improve the shopping experience.
We do not currently use customer email addresses to send promotional newsletters or marketing campaigns.
Payments and Checkout
Our online store operates through Squarespace and its supported payment-processing services.
Payment information is processed through the applicable payment provider. Pixie Rose Co. does not directly store complete credit card numbers.
Payment providers may collect and process information according to their own privacy policies.
Customer Accounts
Customers may choose to create an account to make future purchases more convenient.
Account information may include contact details, shipping information, and order history. Customers can contact us for assistance with their account information.
Custom Orders and Uploaded Files
When requesting personalized products, customers may provide names, artwork, photographs, logos, or other customization details.
We use this information to review requests, communicate about orders, and create the requested products.
Please avoid submitting sensitive personal information that is not necessary for your order.
Cookies, Analytics, and Website Technology
Our website may use cookies and similar technologies to support shopping cart functionality, customer accounts, website security, and analytics.
We may also use services such as Meta Pixel to understand website interactions and measure the performance of our business's online presence.
These services may collect technical information such as browser details, device information, pages visited, and interactions with our website.
You can manage cookies through your browser settings and any cookie preferences offered on our website.
Sharing Your Information
We may share information with trusted service providers when necessary to operate our business, including:
Squarespace, for website hosting and online store functionality.
Payment processors, for secure transaction processing.
Shipping providers, for delivering purchases.
Technology providers supporting website operations, analytics, and security.
We do not sell customer contact lists.
Information Security and Retention
We take reasonable steps to protect customer information and rely on reputable service providers for secure website and payment functionality.
No online system can guarantee absolute security.
We retain information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, meet legal obligations, and resolve disputes.
Your Privacy Choices
You may contact Pixie Rose Co. to request access to, correction of, or deletion of personal information we maintain, subject to applicable legal and recordkeeping requirements.
You may also manage certain account details through your customer account, where available.
Children's Privacy
Our website is intended for general shopping and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, website services, or applicable requirements.
Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Pixie Rose Co.
Website: https://shoppixieroseco.com
Email: hello@shoppixieroseco.com